Privacy Policy

In providing our services, we recognize the importance of customers' personal information and believe that it is our greatest responsibility to ensure its through protection. Hence, we will enact this privacy policy and will handle matters concerning personal information accordingly.

More specifically, in order for customers to use our services with confidence, laws and regulations related to the handling of personal information, guidelines stipulated by the country and other regulations / personal information management system requirements(JIS Q 15001:2006)will be followed by executives and all company employees. We will take such reasonable security measures in addition to appropriate preventative / corrective measures against unauthorized access to personal information, disclosure of personal information, loss, maintaining internal rules to manage the risk of such damage/destruction.

We appropriately acquire, use and provide the personal information concerning the company’s business operations, employee employment, personnel management etc. within the scope of the previously specified purposes, to the extent necessary for achieving the purpose of use. We will not handle personal information beyond the purpose (outside purpose of use). Furthermore, we will take appropriate measures to ensure its enforcement.

We will establish internal regulations towards the handling of complaints and consultations regarding the handling of personal information, in order to respond promptly and sincerely to such inquiries.

We will thoroughly disseminate these to executives and all employees, review our company's personal information protection management system as necessary, and continually improve the personal information protection management system in light of the business environment etc.

Date enacted:1st Dec 2016

Last revision date:1st Dec 2016

Finatext Ltd  

Representative Director Ryota Hayashi

  1. What is personal information

Personal information refers to the information entered when using this service (e-mail address, etc.) and other opinions, requests, complaints, contents of inquiries and any information obtained through obtaining such information etc. which on its own or when combined can allow for the identification of a specific individual.

  1. Acquisition of personal information

We will acquire personal information through lawful and appropriate means and will not acquire personal information in an unauthorized manner contrary to the will of the customer. Furthermore, when collecting personal information from third parties, we confirm whether the personal information to be acquired has been properly acquired by the information provider.

  1. Purpose of using personal information

We will use the acquired personal information within the scope of the following purposes of use. We will also take necessary measures to prevent non-purpose use, and handle personal information appropriately.

  1. To provide this service
  2. In order to confirm that you are the principal or the principal's agent
  3. To communicate with customers and provide free information of various types by e-mail
  4. In order to customize this service and advertisement distribution according to the customer's age, occupation, sex, hobby etc.
  5. Use for marketing (survey, implementation of questionnaire etc.), data analysis, and research and development for this service
  6. To conduct clerical work related to dealings with customers and counterparties
  7. For exercising the rights and obligations of contracts with customers and/or those stipulated under laws and regulation
  8. Prevention of prohibited practices such as insider trading etc.
  9. Others, for proper and smooth communication with customers and counterparties
  1. About the provision of personal information to third parties

We will not disclose / provide the personal information of customers to third parties without the consent of customers. However, in the following cases, personal data may be disclosed / provided without your consent.

  1. In accordance with the law
  2. In cases where it is necessary for the protection of human life, body or wealth, and it is difficult to obtain customer's consent
  3. In cases where it is particularly necessary for improving public health or promoting healthy fostering of children and it is difficult to obtain customer's consent
  4. In cases where it is necessary to cooperate in fulfilling the affairs for a national agency or a local public entity or a person entrusted therewith prescribed by laws and regulations and obtaining the consent of the customer is hindering the progress.
  1. About supervision of contractor

When providing acquired personal information to an outsourcer, we will conduct a strict investigation on the outsourcer and will conduct necessary and appropriate supervision in order to protect privacy. We may delegate information to the contractor who has entered the confidentiality agreement, by telephone, Direct Message, e-mail or other means through a third party acting on behalf of our company under our supervision.

  1. Use of Cookies
  1. We are currently under contract with several online partners to manage and optimize our Internet operations and communications. In addition, we are using the support services of marketing companies to provide better service to customers through measuring advertising effects of our company and how our customers are using this service. Therefore, we are using web beacons and cookies provided by these marketing companies on this service.
  2. The type of information collected includes information such as IP address, domain name, referrer, information on the page that was viewed, etc. With this information we can know areas or pages that interest customers the most but cannot identify individuals and will not violate privacy. In addition, MT records the information of this service through the service of the marketing company, but our company manages the handling of this data etc.
  1. Concerning the Disclosure / Correction / Stop / Elimination of Personal Information
  1. It is possible to disclose, correct, and delete your personal information at any time by logging into this service and taking the necessary procedures. Furthermore, with regards to other information, if there is a request from the customer himself / herself, we will conduct an investigation without delay and if it is judged that there is a reason for requiring the suspension / elimination / correction of use, we will respond appropriately. However, if disclosure were to result in any of the following, we may not disclose all or part of the information.

1) Where there is a risk of harming the life, body, property or other rights and interests of the customer or a third party

2) Where there is a risk of seriously hindering the proper implementation of our business

3) In case of violating other laws and ordinances

  1. Procedure for response to requests for disclosure etc.

1) Concerning the personal information that may be disclosed

Personal information that may be disclosed is defined as follows in 3.4.4.1 of JIS Q 15001: 2006. 『A business operator has the right to respond to requests by the requester for notification of use, disclosure, revision of content, addition or deletion of content, suspension of use, elimination of information or suspension of provision to third parties for the personal information that composes a collection of systematic information that be searched using an electronic calculator or has been systematically organized and categorized using the formation of table of contents or signs to be able to easily search for specific individual information.

2) "Personal information subject to disclosure" possessed by the Company

(1) Personal information of customers gained through the company’s business operations (Does not include personal information obtained from consigned tasks provided by outsourcing company)

(2) Personal information concerning business partners

(3) Personal information concerning employment management of all employees of the company

(4) Personal information of those wishing to join our company

(5) Personal information of those that have made inquiries

3) Applying for disclosure request

For the request for disclosure, please contact the above-mentioned "Personal Information Inquiry Window". For requests of notification, disclosure, revision, addition/deletion, suspension of use, deletion or suspension of provision to third parties, of information held by the company, please fill out the necessary information on our company specified documents and submit it.

4) We will confirm your identity upon disclosure requests. In some cases, we may require you to send official certification by post.

※ For attorneys we will ask you to submit an authorization letter and we will take the necessary conformational procedures. In addition, in the case of setting up an attorney it is necessary to submit a copy of the official certification between the principal and the attorney. Furthermore, we do not accept any requests concerning the issue made through telephone, mail, fax etc. so please submit the necessary documents using registered mail.

※ In the case of a minor or a legal representative of an adult, we will need confirmation with a document certifying the legal representative right.

5) Disclosure Request(「Notification of purpose of use」「Disclosure of disclosable personal information」requests can command a fee of up to 1,000 yen. We will contact you separately if it will exceed this amount.

  1. About inquiries concerning the handling of personal information

For inquiries, complaints and consultation concerning the handling of personal information please contact our “Personal Information Inquiry Window” below.

Finatext Ltd Personal Information Inquiry Window

Personal Information protection manager: Representative Director CFO/COO

Contact: Email info@finatext.com

  1. About revision of privacy policy

We may revise our privacy policy to protect your personal information or to respond to changes in laws and regulations and other restrictions. We will notify you within the service if there is a revision.